Report to: CMO

Key tasks and responsibilities:

• Develop community engagement for SaboMall across various platforms including Facebook, Zalo, and Telegram, tailored to different tiers and segments.
• Collaborate with external social groups to enhance SaboMall‘s visibility and reach their audiences.
• Formulate and execute targeted strategies to attract new members to SaboMall‘s specific community groups, ensuring alignment with the company‘s developmental goals. 
• Understand seller’s insight and seller’s community operation.
• Organize seller activities/competition to motivate seller participation: T&C designing schemes, communicating, awarding, reporting
• Proactively finding out seller insight, effective seller approaching channels to increase the efficiency of ongoing projects.
• Manage daily operations of our social media platforms, ensuring active and positive community interaction.
• Track, monitor, and report on organized activities to gauge progress against specified KPIs
• Create and schedule regular, compelling content tailored to the interests and needs of the community, such as posts, discussions, webinars, and live Q&A sessions.
• Monitor community feedback and provide timely responses to inquiries and comments
• Identify and nurture relationships with key community influencers and advocates to promote our products and business

Requirement:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
• 3 - 5+ years of experience in community management, social media management, or a similar role, experience in wholesale community is a plus.
• Excellent written and verbal communication skills, with a knack for crafting engaging content.
• Strong understanding of social media platforms and analytics tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience in organizing and hosting events is highly desirable.
• Strong problem-solving skills and the ability to think strategically.